As an aside, I was impressed by the professional attitude shown by Masterfix and the Works Manager Kevin Birch, their pricing was correct, they arrived on time, were courteous and the Works Team had a good attitude. After the Works had been carried out, the Property was left clean and tidy. I would recommend Masterfix.
I wanted to email to say how brilliant Masterfix was in restoring my flat after the leak it suffered last October. This has not been the easiest of cases – tracing the leak and drying the flat proved an arduous process. However, Masterfix were wonderful – Kevin Birch was always available on the telephone offering advice and ensuring that the work was undertaken quickly and to a high standard. The workmen – Jason, Gee and Tomasz were all hugely professional and I’m very grateful to them for all their hard work. This email is totally unsolicited, but I thought you should know that they appear to have done an excellent job.
I just have to say that your speedy handling of my issue really amazed me!
Just a note to thank you and Richard the EXPERT plumber for the brilliant job done – it didn’t take him long at all to spot the fault at flat 6 & have it fixed eventually. He can certainly live it up to the company’s name “MASTERFIX” after all … so well done Richard! Thanks for everything!
Thank you for responding so quickly and efficiently to my roof leak.
Can I [say] that Masterfix are brilliant, because they always provide me with an update on the jobs, send over the relevant certificates or quotes and call on site when works can be done to confirm price and also there customer service is A**
The great thing about everyone from Masterfix is that if I want something that’s really stupid, they will tell me a better way to do it. Like the painted sockets and light switches.
Kevin always portrays Masterfix in a positive light. [He] can comfortably sit in front of clients and do/say all the right things. He explains things to client in the way they want things explained.
Masterfix are always my go-to company for all my plumbing and electrical issues. Managing over 120 properties, i find they instantly take all stress away from all problems, and no matter how big the issue, they just get on with the work and never let me down. They offer clear and concise updates, and I never need to chase them. I always also receive great feedback for their work from my tenants, and am told frequently how friendly and helpful the plumbers and electricians are, always going to extra mile to explain everything to our tenants on site, to not only offer peace of mind to our tenants, but to also make our jobs a lot easier. They make my job so much easier, and are a pleasure to work with – I can’t recommend them enough.
Just wanted pass on some praise for Tony. He was stuck in the terror nightmare at Westminster yesterday but still made it to site, he was then so thorough with the work that was required even though it must have made a late finish for him – Jodie said he was great.
Just wanted to touch base regarding the service level we have received to date by your team (particularly Martin and Emily). [They] have been exceptionally efficient in providing us the expected service delivery to our customers and ensuring we reach our compliance obligations. I would also like to note that your team are achieving an access rate greater than 90% on average to our homes – showing a proactive determination to complete the workload that has been provided – we have additionally provided more work both in Hampshire and London which should be viewed as a direct result of your teams excellent performance.
Thank you for your help in re-scheduling this, the lady from the emergency call centre yesterday was lovely when I rang back Masterfix.
Seriously though… thank you so much! [you must never go on leave again].
What lovely guys to deal with!
I was impressed with Masterfix today, exactly on time, super polite and knew what they were doing.
Just to let you know that we were very pleased with the service. Very efficient, very good.
I have to say I have been very impressed with the whole approach, the door looks great and I appreciate the effort it took to complete the work in such a short time.